Privacy Policy

Last Updated on October 30, 2025

This Privacy Policy applies when you use the DVGO websites located at [https://www.deepvoyage.ai], the subdomains linked to this domain, and/or other domains, websites and mobile applications operated by the Company (together, the "Sites"), and all of their Services (as defined below). Please read this Privacy Policy, together with our Terms and Conditions, before using the Sites, as it explains how we collect, store, use and disclose your Personal Information when you use the Sites and any data collection we perform offline. If any term in this Privacy Policy is unacceptable to you, please do not use the Services or provide any Personal Information to us.

“Personal Information” as used in this Privacy Policy means any information relating to an identified or identifiable individual, or as defined under Applicable Data Privacy Laws (as defined below).

The term "Company", "we", "us", and "our" in this Privacy Policy refers to Guardforce AI Singapore Pte. Ltd. This term "User" or "you" in this Privacy Policy refers to you.

The term "Applicable Data Privacy Laws" means the data privacy laws applicable to the processing in connection with the Services, including, where applicable, the General Data Protection Regulation 2016/679 of the European Union ("GDPR") (all as amended from time to time). Therefore, if you are located in the EU, DVGO (as defined below) will process your personal data in accordance with the GDPR and you may have additional rights under the GDPR.

Should there be any conflict, contradiction, or discrepancy between the English version of this Privacy Policy and any translated version, the English version shall prevail.

1. 1.Introduction
2. 2.Information We Collect About You
3. 3.How We Collect Your Information
4. 4.How We Use Your Information
5. 5.Disclosure of Your Information
6. 6.Marketing
7. 7.Your Data Protection Rights
8. 8.Deactivating Account
9. 9.Retention of Personal Information
10. 10.Cookies
11. 11.Children Under the Age of 18
12. 12.Data Transfer and Process
13. 13.Data Security and User Responsibilities
14. 14.External Links
15. 15.What third party services do we use?
16. 16.California Residents
17. 17.Changes to Our Privacy Policy
18. 18.Contact Information

1.Introduction

For purposes of the Applicable Data Privacy Laws, DVGO is the “Controller” of your personal information, being the owner and operator of the website located at [https://www.deepvoyage.ai]. “DVGO” means the Sites and/or mobile application operated by the Company. “Service” means all content included on the Sites, including information, data, software, photographs, graphs, videos, typefaces, graphics, and other materials.

By using the Sites, you acknowledge that you have read this Privacy Policy as may be amended by us from time to time, save that we will ask you separately, when you provide us with your details whether you consent to receiving promotional communications from us, and also third party providers of goods and services with whom we may share your details, and you consent to the practices described herein with respect to the Company’s collection, use, store and disclosure of the information provided by you to us.

We commit to comply with the Applicable Data Privacy Laws. Your personal information may also be processed or transferred by us to other members of our group of companies, our affiliates, our agents and third parties providing services to us in jurisdictions outside of Delaware. In this event, we will comply with the terms of the Applicable Data Privacy Laws which ensure that your personal data is only transferred to such jurisdictions which comply with the various adequacy requirements for data protection as set out in the Applicable Data Privacy Laws or as otherwise authorized under the Applicable Data Privacy Laws.

We may also engage third parties to place ads for our products and services on other websites. These third parties may use cookies, web beacons and other devices or technologies to collect information about your visits to websites and mobile applications. The data collected typically includes information such as your IP address, your web browser, web pages viewed, time spent on the web pages, links clicked and whether you have purchased an advertised product etc. These third parties may use the information collected to deliver advertising and/or content targeted to your interests. For the list of third-party service provider and their privacy policies that may apply to you, please refer to Section 15 What third party services do we use of this Privacy Policy.

2.Information We Collect About You

We use the information we collect about you for a variety of purposes, as outlined below, including measuring the usage of our services, improving our offerings, and tailoring our services to your needs. While you are not required to provide your Personal Information, please note that if you choose to withhold certain information, we may be unable to provide you with specific services, functions, or features.

Interaction information

When you interact with the Site, we collect certain information to ensure security, authenticate your identity, and improve your experience. Examples include:

• a. Login details - when you log in to our AI chatbox to engage in conversations, we will collect information such as your email IP address, and device information;
• b. Marketing event information - upon your participation in marketing events convened on the Site, the Company may collect all data inputted by you through links, electronic forms, or any other data submission modalities;

Account information

If you decide to create an account or enquire about one of our Services, we will ask you to provide us with some specific information. Examples include:

• c. Basic personal details - such as name, title and date of birth;
• d. Personal contact details - such as home address, delivery address, home phone number, mobile phone number, WhatsApp account and email address;
• e. Log in details - you can sign up for DVGO using your email and a password you created with DVGO. If you choose to sign in with a third-party such as Google, Meta and X, DVGO will redirect you to the respective third-party’s login page. Upon successful login, the third-party, with the consent they obtained from you in accordance with their terms of services and policy policies, may grant us access to your account information which may include your username, profile picture, email, and third-party account ID. We may use, store and disclose this information to authenticate your identity and to communicate with you about product updates and account changes in accordance with this Privacy Policy.
• f. Payment details - such as your bank account and payment card information.

Information we obtain through cookies and similar tools

We use cookies (and similar technologies) and analytics tools across our Sites to collect information about you. Examples include:

• a. Your location - we use cookies to display the version of the Site that is most relevant to your location. For example, if you log in to the Site from the US, you will be shown a US version of the Site.
• b. Your usage - we use cookies to collect information about your browsing behavior on our Site, such as the pages you visit, the links you click, and the time spent on each page.
• c. Your device - we use cookies to understand your device information including but not limited to your device's specific operating system, browser (e.g., Chrome, Safari), IP address, unique device identifiers (such as advertising IDs), language settings, and general location (city, state, or country).
• d. Your engagement with advertisements - we use cookies to understand what advertisements you have been shown, or clicked on, to bill our advertising partners, and to present you with advertisements that are more relevant to you.

Along with the information we collect directly from you, we may also obtain information about you from various other sources. These sources can include third parties, registered dealers, independent service technicians, business partners, our affiliates, and publicly available information.

If we maintain and use your Personal Information in a deidentified form, we will not attempt to reidentify that information unless it is necessary to ensure that our deidentification processes comply with legal requirements.

3.How We Collect Your Information

We collect these information:

• a.

  directly from you when you provide it to us, including without limitation, from your inputs into our command line interface (“CLI”), and from your browsing, using or interacting with the Site; log in to the Site from the US, you will be shown a US version of the Site.

• b. automatically as you navigate through the Site and/or the Services. Information collected automatically may include usage details, IP addresses, and information collected through cookies;
• c.

  from your emails, file transfer protocol (“FTP”), cloud storage services, or collaboration tools; ands, IP addresses, and information collected through cookies;

• d. from third parties.

4.How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Information:

• a.

  To provide our Service

  We require some of your basic personal information so our Services work as you would expect, for example, providing access to the digital content, notifying you of changes to our Services and dealing with customer services queries.

• b.

  To maintain performance and improve our Services

  In order to provide you with the best possible user experience and value, we need to make sure that our Services work as they should. Using personal information helps us understand how our users experience the Sites and Services, so we can make improvements.

• c.

  To bill our customers

  We, along with our authorized payments processors, securely process your payment information to take payments, give refunds and to detect and prevent fraudulent activity.

• d.

  To monitor compliance with our policies and terms

  We monitor for breaches of our terms and conditions.

• e.

  To personalize our Services

  We enhance your experience with our Services by personalizing certain aspects of the Sites based on the information you provide us and what we learn about you.

• f.

  To communicate Service changes and offers

  We want you to get the most out of our Services. We will contact you with carefully-curated DVGO offers and promotions, exclusive event invitations and feature announcements. For more about such communication, see Section 6 Marketing of this Privacy Policy.

• g.

  For the purpose of advertising

  We need to process your information to understand the effectiveness of the advertising we serve to you and others, and to deliver relevant personalized advertising. We use the information you give us, the information we collect about you, and the information we infer, to serve you with the most appropriate advertisements.

• h.

  For any other legitimate interests or lawful business purposes.

5.Disclosure of Your Information

We may disclose aggregated information about our users, as well as information that does not identify any individual, without restriction.

We may disclose personal information that we collect or that you provide, as outlined below in this Privacy Policy:

• a.

  To our affiliates within the group.

• b.

  To third-party service providers: We may collaborate with third-party service providers that are in the U.S. or in other countries who are contracted to provide services or functions on our behalf. These services may include providing the Services and/or facilitating the Site, credit card processing, financial institutions, payment collection companies, business analytics, customer service, marketing, distribution of surveys or sweepstakes, and fraud prevention. The information we share with third-party service providers may include data collected through analytics and tracking tools. This can consist of anonymous usage data, referring and exit pages and URLs, platform types, and the number of clicks associated with the third-party services.
• c.

  To a buyer or other successor: your information may be shared by us in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Site users is among the assets transferred.
• d.

  To our business partners: We may collaborate with third parties to jointly offer products or services, or to feature their products or services on our websites or apps. If you choose to access these products or services, we may share your information, including personal information, with those partners. For example, when you engage with our AI chatbox to express travel preferences, this information may be shared with third-party travel advisors who use our platform to generate personalized travel services for you. Please note that we do not control the privacy practices of these third-party business partners.
• e.

  To advertiser: When you click on or interact with an advertisement, there is a possibility that the advertiser may place a cookie in your browser if your attributes meet the criteria selected by the advertiser.
• f.

  To professional advisors: We may disclose personal information to professional advisors, including lawyers, auditors, bankers, and insurers, when necessary to facilitate the professional services they provide to us.
• g.

  To any other parties with your consent: you may withdraw at any time by using the unsubscribe option in any email you receive, or by contacting us using the details provided in Section 18 Contact Information in this Privacy Policy.
• h.

  As set out in “General Disclosures” below.

We may also disclose your Personal Information upon lawful requests:

• a. To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• b. To enforce or apply our terms of service at and other agreements, including for billing and collection purposes.
• c. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

General Disclosures

In addition to the disclosures described above, we may disclose your personal information to our employees, the employees of our affiliated companies, our agents, and third-party service providers engaged to perform services related to your use of the Services.

6.Marketing

The Company use your information to send you marketing messages about our products and services that we believe may interest you, as well as those offered by our affiliate companies. Please note that you may opt out at any time.You have the right to stop the Company from contacting you for marketing purposes or from sharing your data with other members of our corporate group. If you no longer wish to receive marketing communications, please contact us using the details provided in Section 18, Contact Information, of this Privacy Policy.

7.Your Data Protection Rights

Under Applicable Data Privacy Laws, you may have rights as an individual in relation to the Personal Information we hold about you. These rights include, but are not limited to:

• a. The right to access the personal information we process about you;
• b. The right to request the deletion of your personal information;
• c. The right to request the correction of your personal information;
• d. The right to opt out of targeted advertising and profiling; and
• e. The right to opt-out of the sale or sharing of your personal information.

You can exercise these rights through your account or by contacting us using the details provided in Section 18 Contact Information in this Privacy Policy. We will respond to requests consistent with Applicable Data Privacy Laws. Please be aware that if you choose to delete your information or opt out of the collection and use of your data, you may lose access to certain features, including, but not limited to, the Services.

In addition, residents of some states may have other rights including the right to lodge a complaint with its designated Supervisory Authority. Please refer to guidance provided by your relevant Supervisory Authority for further information.

8.Deactivating Account

If you have created an account on the Sites and registered your Personal Information with us, you can deactivate your account at any time. Once deactivated, your account will be permanently suspended, preventing anyone from using that account identifier again to avoid impersonation.

9.Retention of Personal Information

We may retain the Perosnal Information we collect about you for as long as necessary to fulfill the purposes for which it was collected or as required by law. When determining the appropriate retention period for Personal Information, we consider several factors, including:

• the amount, nature, and sensitivity of the information;

• the potential risks associated with unauthorized use or disclosure;

• the purposes for which we obtained the information and whether those purposes can be achieved through alternative means; and

• applicable legal requirements.

After the termination or deactivation of your account, we may retain your information and content for a commercially reasonable period for backup, archival, and audit purposes.

If we receive requests to delete or remove your information, please note that it may still persist in backup copies maintained for system restoration purposes. Typically, this retention lasts for seven (7) years or as otherwise prescribed by local laws. Backup and restoration copies will be deleted earlier if it is technologically feasible and allowed or required by retention policies or local laws.

10.Cookies

You can disable cookies at any time by adjusting your browser settings or by clicking the “Cookies Settings” link in the footer of our homepage. Since browsers vary, please refer to the specific instructions for your browser to learn about cookie management and other privacy and security settings that may be available. However, please note that if you disable cookies, you may not be able to fully utilize all features of the Services. For more information, please visit our Cookie Policy.

11.Children Under the Age of 18

Our Services are not intended for individuals under the age of 18. No one under age 18 may provide any personal information to or on the Sites or through the Services. If you have reason to believe that anyone under the age of 18 has provided personal information to us through the Services, please contact us, and we will endeavor to delete that information from our databases.

12.Data Transfer and Process

From time to time, DVGO may send your Personal Information overseas for the following reasons:

• Third-Party Service Providers: We may share your information with third-party service providers that store data or operate outside of your residential area.

• International Transactions: Your information may be sent to complete transactions involving international financial institutions.

• Legal Compliance: Transfers may occur as required by the laws and regulations of your residential area or another country.

13.Data Security and User Responsibilities

We take reasonable measures to secure and protect the privacy, accuracy, and reliability of your information, safeguarding it against loss, misuse, unauthorized access, disclosure, alteration, and destruction. Our security measures are designed to be appropriate and consistent with industry standards. However, because no data security protocol is completely impenetrable, we cannot guarantee the absolute security of our systems or databases. Similarly, we cannot assure you that the Personal Information we collect will not be breached, intercepted, destroyed, accessed, or disclosed without authorization. Therefore, any information you transfer to or from the Services is done at your own risk.

In the event that we are legally required to inform you of a breach involving your Personal Information, we may provide notification electronically, in writing, or by telephone, as permitted by law.

To assist us in keeping your information secure, you are responsible for managing your account and ensuring the confidentiality of your password. You are fully accountable for all activities conducted under your account. Please be aware that we reserve the right to terminate your access to the Services and any related licenses if we discover or suspect that you have shared your account or password with an unauthorized third party.

14.External Links

Our Sites and Services may contain links to external websites that are not owned or operated by us. Clicking on these links may redirect you to third-party websites. We are not responsible for the content, privacy practices, or security measures of these external sites. We advise you to review the privacy policies of any website you visit.

15.What third party services do we use?

The following table lists the third-party services currently used by DVGO, along with links to the privacy policies for each service provider. Please note that some of these services may not be available in certain areas. We do not share any of your personal data with the third parties listed below, except for Map. We recommend that you read their privacy policies to understand how your personal information will be handled by these providers.

16.California Residents

For California Residents

Information Sharing for Marketing Purposes

California residents have the right to request information about the personal information we’ve shared with third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please contact us at privacy@deepvoyage.ai with the subject line “California Privacy Rights Request.” Please note that our response will only include information about sharing that is covered by the California Privacy Rights Act.

Sensitive Personal Information

We may collect the following categories of sensitive personal information as defined under California law:

• 1. Financial account and login information: Account login information, debit or credit card numbers, and related security codes.
• 2. Precise geolocation data: Precise location data.

We collect and use the information solely for the purposes of:

• 1. Account access: To verify your identity and allow access to your account.
• 2. Location-based Services: To provide location-specific services and features.

We will not use or disclose this sensitive personal information for any other purpose beyond those specified above. You have the right to opt out of the use and disclosure of your sensitive personal information.

17.Changes to Our Privacy Policy

We are always improving our products and services, and we create new features regularly. These updates sometimes require us to collect new information or use what we already have differently. Further, the laws regarding personal information and privacy frequently change. As a result, we must periodically update this Privacy Policy.

We will post any changes on this page. We will use commercially reasonable efforts to generally notify all users of any material changes to our Privacy Policy, such as notifying you via email or prominent notice within the Site. If you object to any change, you can stop using the Site.

After we post any changes on this page, your continued use of the Site is subject to the updated Privacy Policy. If you do not agree with the changes we make to this Privacy Policy, please stop using the Services.

18.Contact Information

If you have any questions or requests about this Privacy Policy, you may contact one of our Data Protection Officer via email at [privacy@deepvoyage.ai].