English

Terms of Service

Last Updated on 2025

Welcome to DVGO (or the “Site”), an AI-powered travel planning tool provided and controlled by Guardforce AI Singapore Pte. Ltd. and/or its affiliates (the “Company”, “we”, “us”, or “our”), designed for travel advisors and travelers (“you” or “user”). DVGO simplifies the complexities of travel planning, offering a comprehensive suite of tools designed to streamline the travel planning process by analyzing user preferences and demands to generate personalized itineraries.

You are reading the terms of service (the “Terms”), which govern the relationship and serve as an agreement between you and us (the “Agreement”) and set forth the terms and conditions by which you may access and use the Site and our related services, applications, products and content (collectively, the “Services”).

Our Privacy Policy also governs your use of our Service and explains how we collect, use and disclose information that results from your use of DVGO. Please read it here at Privacy Policy.

  1. 1.Acceptance of the Terms
  2. 2.Changes to the Terms
  3. 3.User Content and Responsibility
  4. 4.User Account
  5. 5.Collection and Use of Personal Information
  6. 6.Terms of Subscription
  7. 7.No Sale of Travel Products
  8. 8.User Conduct and Responsibilities
  9. 9.Intellectual Property Rights
  10. 10.Third-Party Services and Partnerships
  11. 11.Disclaimer and Limitation of Liability
  12. 12.Indemnification
  13. 13.Termination
  14. 14.Governing Law and Dispute Resolution
  15. 15.Contact Information

1.Acceptance of the Terms

By accessing or using our Services, you confirm that you can form a binding contract with the Company, that you accept these Terms and that you agree to comply with them. Your access to and use of our Services is also subject to our Privacy Policy, the terms of which can be found directly on the Site. Our Services is intended for users who are 18 years of age or older. If you are under 18 years of age, you are not authorized to use our websites or services.

You agree to comply with the Terms, and you acknowledge that your failure to comply with the Terms may result in closure of your DVGO account and/or legal action(s) against you, as appropriate and as further specified in the Terms. If you do not agree to any of the provisions of the Terms, you should immediately stop using DVGO or accessing the Site.

2.Changes to the Terms

We amend these Terms from time to time, for instance when we update the functionality of our Services, or when there are regulatory changes. We will use commercially reasonable efforts to generally notify all users of any material changes to these Terms, such as through a notice on the Site; however, you should look at the Terms regularly to check for such changes. We will also update the “Last Updated” date at the top of these Terms, which reflect the effective date of such Terms. Your continued access or use of the Services after the date of the new Terms constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop accessing or using the Services.

3.User Content and Responsibility

You may create, post, and share travel-related content, such as trip reports, travel tips, and event invitations on the Sites (“Input”), and receive output generated and returned by the Services based on the Input. The Input includes any content transmitted by you or on your behalf to the Site or the Company. “Content” means text, images, photos, audio or video files, and other forms of data or communication. As between the parties and to the extent permitted by applicable law, you own all Input. The Company may, but have no obligation to, use your Input to provide and maintain the Services, comply with applicable law, and enforce our policies. No compensation will be paid with respect to the use of your Input. The Company may remove any Input or other users' content at any time without prior notice at the Company's sole discretion. You are responsible for the Input, including for ensuring that it does not violate any applicable law or these Terms.

You represent and warrant that you own the Input or have received a valid license to the Input and that submitting or transmitting the Input to or through the DVGO will not violate the rights of any third party, including without limitation intellectual property, privacy, or publicity rights. The Company is under no obligation to review, verify, or screen your Input or other users’ content. The views expressed by other users on our Sites do not reflect our own views or values. We explicitly disclaim any liability for any loss or damage resulting from a user's use of any interactive area in violation of our content standards outlined herein. If you wish to report any information or materials uploaded by other users, please contact us at support@deepvoyage.ai .

The Company has no responsibility or liability for the accuracy of any content submitted to or transmitted through DVGO by you or another user, including without limitation your Input.

You must not rely on DVGO for backup or storage of your Input. The Company may retain your Input even if you are no longer using the Services, but the Company is not required to give you copies of your Input. The Company may permanently delete or erase your Input or suspend your access to your Input through DVGO at any time and for any reason.

4.User Account

To access or use our Services, you can create an account with us. When you create this account, you must provide accurate and up-to-date information. It is important that you maintain and promptly update your details and any other information you provide to us, to keep such information current and complete.

It is important that you keep your account and password confidential and that you do not disclose it to any third party. If you know or suspect that any third party knows your password or has accessed your account, you must notify us immediately at support@deepvoyage.ai.

You can sign in to our Services using your Google or Facebook account. By doing so, you authorize us to access, store, use, and disclose certain information from your Google or Facebook account, including your name, email address, and profile picture, in accordance with our Privacy Policy. This information will be used to create your account on the Site and to provide you with our Services.

Please note that your use of Google or Meta’s services is governed by their respective terms of service and privacy policy. We encourage you to review these terms to understand how Google or Meta collect and use your information.

You agree that you are solely responsible (to us and to others) for the activity that occurs under your account.

We reserve the right to disable your user account at any time, including if you have failed to comply with any of the provisions of these Terms, or if activities occur on your account which, in our sole discretion, would or might cause damage to or impair the Services or infringe or violate any third party rights, or violate any applicable laws or regulations.

5.Collection and Use of Personal Information

For the purposes outlined in our Privacy Policy, we may collect and process certain personal information, including your email address, travel preferences, and other relevant data. Our Privacy Policy provides comprehensive details on our data collection, usage, and protection practices.

6.Terms of Subscription

6.1.Terms of Subscription

Unless specified otherwise in these Terms, Certain services are offered via subscription and billed in advance on a recurring basis. The billing frequency ( monthly or annual) is determined by your chosen subscription plan. Your subscription will automatically renew at the end of each billing cycle unless you cancel it prior to the renewal date. For recurring subscriptions, the renewal term note that pay-per-use purchases do not involve automatic renewal. For recurring subscriptions, the renewal term will be for the same duration as the original subscription term, and your chosen payment method will be automatically charged the subscription fee at the beginning of the billing cycle, unless otherwise specified at the time of purchase. You can cancel your subscription through your account settings or by contacting our customer support team.

6.2.Information Required

To purchase any service offered on the Site, you may be required to provide certain information, such as your credit card number, expiration date, billing address, and shipping information. You represent and warrant that this information is accurate and complete.

6.3.Third Party Services

For subscription services that incorporate third-party products or services, your use of such third-party offerings is governed by their respective terms of service and privacy policies. We encourage you to review these terms carefully before proceeding. Specifically, the Company assumes no liability or responsibility for any issues or damages arising from your use of these third-party services.

6.4.Payment

To process your payments, we require a valid payment method, such as a credit card. You authorize us to charge your payment method for all subscription and purchase fees. The fees may include VAT, sales tax or other taxes and fees, if applicable. You are required to pay any applicable taxes relating to any purchases you make.

We reserve the right to delegate the management of all or part of payment collection (Visa, Mastercard, American Express, or cryptocurrencies) to our affiliated and related entities, or to third-party payment service providers.

In order to process your payment, we may transfer your personal information with certain third parties, including without limitation, payment processors. This may include your contact information, (e.g., your name, email, billing address, and identity number), your financial information (e.g., credit card number, bank account and payment amount) and any other information necessary in order to complete the purchase of any subscription service.

6.5. Cryptocurrency Payments via Third-Party Processor

We utilize an independent third-party payment service provider (the “Crypto Processor”) to facilitate cryptocurrency payments. You acknowledge and agree that your use of this payment option is subject to the separate terms and conditions, privacy policy, and fees of the Crypto Processor.

The Company does not hold, manage, or transfer any cryptocurrency on your behalf.

All payments made in cryptocurrency are considered final and irreversible once confirmed on the applicable blockchain. The Company is not obligated to offer refunds in the original cryptocurrency and reserves the right to issue any approved refund in an equivalent amount of fiat currency, calculated at the time the refund is processed.

By electing to make payment to the Company using cryptocurrency, you unconditionally represent and warrant that the following statements are true and accurate:

  • a. You are not prohibited from making payments in cryptocurrency by the laws of the jurisdiction where you reside or any other applicable law. You further represent that you possess all necessary permits, licenses, or approvals required by any regulatory authority to transmit funds in the cryptocurrency being used.
  • b. The cryptocurrency used for the payment is not, and will not be, derived from or connected with any illegal, illicit, fraudulent, or criminal activity, including, but not limited to, money laundering, terrorism financing, or sanctions violations.
  • c. You are solely responsible for the security and control of the private keys or credentials associated with the digital wallet used to make the payment.
  • d. You acknowledge that you have reviewed and accept all risks associated with cryptocurrency transactions, including but not limited to, network congestion, volatility, network fees, the security of your own digital wallet, transaction irreversibility, and the risk of loss due to potential errors in wallet address input.

Notwithstanding the automatic renewal provisions set forth in Section 6.1, subscriptions paid for using cryptocurrency will not automatically renew. You acknowledge that due to the technical nature of cryptocurrency transactions, the Company cannot automatically charge your digital wallet or deduct funds for subscription renewal. You are solely responsible for initiating a new, manual payment prior to the end of your current billing cycle to ensure uninterrupted service. Failure to manually renew before the subscription expiry date will result in the immediate termination of your access to the subscribed service.

6.6.Termination

We reserve the right to reject or cancel your order at any time, for reasons including but not limited to product or service availability, pricing errors, or suspected fraudulent activity.

6.7.Changes

We may adjust subscription plans and fees from time to time. We will provide you with reasonable notice of any changes, and your continued use of the service after the change takes effect requires your explicit consent, which you can provide through your account settings. If you do not consent to the new fee, you may cancel your subscription before the end of your current billing cycle.

6.8.No Refunds

Unless otherwise required by law, paid subscription fees are non-refundable.

7.No Sale of Travel Products

We may display recommendations or offers for travel-related products, such as tours, events, attractions, cruises, and more (collectively referred to as “Travel Products”). Please note that we do not own, provide, or control any of the Travel Products available through our Sites. These products are offered by third parties, either directly or through facilitators (“Travel Product Providers”). The responsibility for the Travel Products and all associated booking contracts lies with the Travel Product Providers.

When you book a Travel Product, you may be directed to the Travel Product Providers's website. In such cases, you must agree to and understand the terms and privacy policies of the Travel Product Provider. Additionally, if there is a separate operator for the Travel Product you intend to use, their terms will also apply. Alternatively, a Travel Product Provider may also collect your information directly through our Sites to facilitate your booking. You hereby agree that, by using our Sites, you consent that this collection and the transfer of your information to the relevant Travel Product Provider. In any event, all bookings are made directly with the Travel Product Provider, and not with DVGO. Any interactions with any Travel Product Providers accessed through our Sites are at your own risk. Any request for alternation or cancellation of a booking for a Travel Product shall be subject to the terms and conditions set by the Travel Product Providers. You understand you should contact the respective Travel Product Provider with whom you made the reservation to make any alternations or cancellations. We do not assume responsibility for any issues arising from, or in any way associate with, your booking.

DVGO is not a booking agent, tour operator or travel agency. It does not sell travel products or services including flights, accommodations, or vacation packages. Instead, it acts as a platform hosting Contents — including prices, images, and other information — provided by or obtained from Travel Product Providers (“Provider Content”) and allows Travel Product Providers to post advertisements of the Travel Products. We are not responsible for the accuracy, quality, completeness, reliability, timeliness, or trustworthiness of this Provider Content. Furthermore, we have no influence over it. Specifically, we do not guarantee that prices shown will be updated in real time or that a particular Travel Product will be available. As a result, the price displayed by a Travel Product Provider may differ from what is shown on our Sites. Ratings and comments displayed on our Sites are intended as general guidelines only, and we do not guarantee their accuracy.

8.User Conduct and Responsibilities

8.1.Your access to and use of the Services is subject to these Terms and all applicable laws and regulations. You shall not:

  • a.access or use the Services if you are not fully able and legally competent to agree to these Terms or are authorized to use the Services by your parent or legal guardian;
  • b.use or attempt to use another’s account, service or system without authorization from the owner, or create a false identity on the Services;
  • c.impersonate any person or entity, or falsely state or otherwise misrepresent you or your affiliation with any person or entity, including giving the impression that any content you upload, post, transmit, distribute or otherwise make available emanates from the Services;
  • d.intimidate or harass another, or promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; or
  • e.use the Services to upload, transmit, distribute, store or otherwise make available in any way: files that contain viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. We do not guarantee that our Website will be secure or free from bugs or viruses. We recommend that you use your own antivirus protection software.

8.2.You shall not post:

  • a.any unsolicited or unauthorized advertising, solicitations, promotional materials, or any other prohibited form of solicitation;
  • b.any private information of any third party, including addresses, phone numbers, email addresses, number and feature in the personal identity document;
  • c.any material which does or may infringe any copyright, trademark or other intellectual property or privacy rights of any other person;
  • d.any material which is defamatory of any person, obscene, offensive, pornographic, hateful or inflammatory;
  • e.any answers, responses, comments, opinions, analysis or recommendations that you are not properly licensed or otherwise qualified to provide; or
  • f.Any material that, in the sole judgment of the Company, is objectionable or which restricts or inhibits any other person from using the Services, or which may expose the Company, the Services or its users to any harm or liability of any type.

9.Intellectual Property Rights

9.1.User Content and License

All content on the Site is the property of us and/or any applicable third party owners or licensors. Without our prior written consent, you may not copy, store, publish, modify, transmit, create derivative works based on, distribute, or otherwise use content on the Site except in connection with your use of or access to the Services. You agree to comply with all reasonable requests from us to the extent reasonably necessary to protect and/or perfect our proprietary and intellectual property rights on the Site. We grant you a limited, non-transferable license to use or access the Site solely for purposes of, and only the extent necessary for, utilizing the Services as contemplated in these Terms.

You retain your ownership of any intellectual property rights to any content that belongs to you and is posted, uploaded, or otherwise made available using the Services.

Unless otherwise agreed in writing, by submitting, uploading, sending, displaying content on or through the Services, you grant us (and those we work with) a nonexclusive, royalty-free, worldwide, fully paid, and sublicensable license to use, store, host, reproduce, modify, adapt, publish, translate, create derivative works, distribute, publicly perform, publicly display your content to the extent reasonably necessary to deliver the Services. The rights you grant in this license are for the limited purpose of operating, promoting, and improving our Service, and to develop new ones. You hereby represent that you have the necessary rights to grant us this license for any Content that you submit to our Services.

9.2.Restriction on Reverse Engineering and Other Prohibited Activities

You agree not to, and not to permit others to:

  • a.Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure, ideas, algorithms, or know-how of the Site or any software, services, or technology provided by us or our licensors.
  • b.Modify, adapt, or create derivative works based on the Site or any software, services, or technology provided by us or our licensors.
  • c.Circumvent any technical measures implemented by us or our licensors to protect the Site or any software, services, or technology provided by us or our licensors.
  • d.Create any software or tools that interact with the Site in a manner not expressly permitted by us.
  • e.Use any automated systems, including without limitation, “robots,” “spiders,” “offline readers,” or “bots” to access the Site or any portion thereof.
  • f.Attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site.
  • g.Interfere with the operation of the Site or any user’s enjoyment of the Site.
  • h.Collect or otherwise obtain any personal information about the Site or its users, unless expressly authorized by us in writing.
  • i.Sell, transfer, or otherwise commercially exploit the Site or any part thereof.
  • j.Any activity that could undermine the security, integrity, or performance of the Site or any of our Services.

9.3.Notice and Takedown Policy

Infringement Notifications: If you believe that your work has been copied in a way that constitutes copyright infringement on DVGO, please provide us with a written notification containing:

  • a.Your physical or electronic signature.
  • b.A description of the copyrighted work you claim has been infringed.
  • c.A description of where the infringing material is located on DVGO.
  • d.Your contact information (address, telephone number, and email address).
  • e.A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • f.A statement made under penalty of perjury that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Handling of Claims: Upon receipt of valid infringement notifications, the Company will promptly remove or disable access to the allegedly infringing content and will inform the content provider of the action taken.

Counter-Notification: If you believe your content was wrongly removed due to a copyright claim, you may send a counter-notification including your signature, identification of the removed content, and a statement under penalty of perjury that you believe the content was removed by mistake.

Repeat Infringers: The Company will terminate user accounts of those who are repeat infringers in appropriate circumstances.

10.Third-Party Services and Partnerships

The Site may integrate with third-party service providers to enhance its offerings. These integration may include map services, travel service packages and payment processing. You acknowledge and agree that:

  • a.Any engagement with third-party services, including, but not limited to your use of the services or Travel Products provided by the Travel Product Providers, constitutes a separate contractual relationship between the user and the third-party provider, independent of DVGO.
  • b.The Company does not endorse any third-party services, nor does it endorse the specific services or Travel Products provided by the Travel Product Providers to you, or any specific third-party services utilized by the Travel Product Providers. The Company is not liable for the quality, accuracy, reliability, or any other aspect of third-party services, products, or content or of the Travel Products provided by the Travel Product Providers.
  • c. The Site may contain links to websites and resources operated by third parties. These links are provided solely as a convenience to you and do not constitute an endorsement or approval by the Company of the content, products, services, or practices of such third-party websites. The Company is not responsible for the availability or content of these third-party websites and shall not be liable for any damages or losses arising from your use of them.
  • d. Users are solely responsible for reviewing the terms, conditions, and privacy policies of third-party providers, including the Travel Product Providers, and for any interactions or transactions with such providers.
  • e. Travel Product Providers are solely responsible for establishing and communicating their own terms, conditions, and privacy policies to their clients, and for managing all interactions and transactions with their clients.
  • f. Any transactions conducted through third-party payment processors or by Travel Product Providers on behalf of you are subject to the terms and conditions of those processors. The Company is not responsible for any aspect of these transactions.
  • g. The Company disclaims all liability for the accuracy, reliability, or any other aspect of third-party content or services, or of the Travel Products accessed through the Site. Use of such content, services or Travel Products is at the user’s own risk.

11.Disclaimer and Limitation of Liability

11.1.AI-Generated Content

The Company may use artificial intelligence tools (“AI Tools” ) to provide Services, Content and any information for your better experience with the Site. While we strive to provide accurate and relevant information, it is important to note that AI models may have limitations, including the potential for hallucinations and biases.

We make no representations of warranties of any kind concerning the accuracy, completeness, or reliability of the information generated by our AI Tools (“AI-generated Materials”). You should not rely upon such AI-generated Materials as the sole basis for making decisions. You should exercise your own judgment and conduct further research as necessary. You agree that your use of the Sites and the AI-generated Materials will comply with all applicable laws, regulations, and the terms of this Agreement, including the Company's Privacy Policy. You will not use the Sites or AI-generated Materials in any manner that infringes upon, misappropriates, or violates any intellectual property rights, proprietary rights, or other rights of the Company or any third party.

Please note that any and all disclaimers regarding the Services, the content and any information within the Site will also apply to any Content created by using any AI Tools. Any responses generated by our AI Tools shall not form any part of any contractual agreement between you and the Company.

11.2.Users’ Information

The Company may assist Travel Product Providers to acquire users’ information, with the users’ consent, for the purpose of facilitating bookings of the Travel Products, providing customer support, and complying with applicable legal requirements. Notwithstanding the foregoing, the Company disclaims all responsibility for the accuracy of such information, and the Travel Product Provider shall be solely responsible for the processing, use, storage, and protection thereof. The Company's role is limited to facilitating the transfer of information and does not imply endorsement of or agreement with any Travel Product Provider’s terms or policies. Users are advised to carefully review such terms and policies directly with the Travel Product Providers.

11.3.Third-Party Services

Certain information and services provided on the Site may be sourced from third-party providers, including but not limited to Google Maps, Visual Crossing, and payment service providers. While we strive to select reliable third-party providers, we cannot guarantee the accuracy, completeness, or reliability of their information or services. We recommend that you review the terms of service and privacy policies of these third-party providers during your usage of the Site to understand their specific practices and limitations.

11.4.Exchange Rates

The exchange rates displayed on the Site are for informational purposes only and are subject to change without notice. These rates are sourced from third-party providers and are not guaranteed to be accurate or up-to-date. We recommend that you consult with a financial advisor or your bank for the most accurate and current exchange rates. The Company shall not be liable for any losses or damages arising from the use of the exchange rate information provided on this Site.

11.5.DISCLAIMERS, NO WARRANTY OR GUARANTEE, LIMITED LIABILITY

DVGO IS CONSTANTLY EVOLVING. IT'S PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE COMPANY DOES NOT GUARANTEE THE ACCURACY, RELIABILITY, AVAILABILITY, OR TIMELINESS OF THE SERVICE.

TO THE EXTEND PERMITTED BY APPLICABLE LAWS, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS IF BUSINESS, DATA, OR GOODWILL RESULTING FROM YOUR USE OF THE SERVICE. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF DVGO. ANY RELIANCE YOU PLACE ON THE SERVICES IS STRICTLY AT YOUR OWN RISK. THE LIABILITIES LIMITED BY THIS SECTION APPLY (a) TO LIABILITY FOR NEGLIGENCE; (b) REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT PRODUCT LIABILITY, OR OTHERWISE; (c) EVEN IF THE COMPANY IS ADVISED IN ADVANCE OF THE POSSIBILITY OF THE DAMAGES IN QUESTION AND EVEN IF SUCH DAMAGES WERE FORESEEABLE; AND (d) EVEN IF YOUR REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE. If applicable law limits application of this Section, the Company’s liability will be limited to the maximum extent permissible by law. For the avoidance of doubt, the Company’s liability limits and other rights set forth in this Section apply likewise to the Company’s affiliates, directors, employees, or agents.

THE COMPANY RESERVES THE RIGHT TO TAKE ACTION AGAINST ANY USE OF DVGO THAT VIOLATES THESE TERMS, INCLUDING LEGAL ACTIONS OR ACCOUNT TERMINATION.

THE COMPANY DOES NOT GUARANTEE THE CONTINUOUS OR UNINTERRUPTED AVAILABILITY OF THE SITES. THE COMPANY RESERVES THE RIGHT TO SUSPEND, WITHDRAW, OR RESTRICT ACCESS TO THE SITES AT ANY TIME, WITH OR WITHOUT NOTICE, FOR ANY BUSINESS OR OPERATIONAL REASON. WHILE THE COMPANY WILL ENDEAVOR TO PROVIDE REASONABLE NOTICE OF PLANNED SERVICE INTERRUPTIONS, IT MAKES NO GUARANTEES IN THIS REGARD.

THE COMPANY DOES NOT GUARANTEE THAT THE SITES WILL BE FREE FROM BUGS, VIRUSES, OR OTHER SECURITY VULNERABILITIES. THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE INFORMATION GENERATED BY THE SITES. WHILE THE COMPANY IS COMMITTED TO ONGOING DEVELOPMENT AND IMPROVEMENT, IT DOES NOT GUARANTEE THAT THE SITES WILL FUNCTION WITHOUT ERRORS OR AS INTENDED.

THE COMPANY RESERVE THE RIGHT TO MODIFY OR UPDATE THIS DISCLAIMER AT ANY TIME WITHOUT NOTICE. PLEASE REVIEW THIS DISCLAIMER PERIODICALLY FOR ANY CHANGES.

12.Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend and hold harmless us, and our employees, officers, directors, agents, partners, from and against any losses, liabilities, claims, demands, damages, expenses or costs resulting from or arising out of (a) your use and access to the Services, whether by you or any individual using your account and password; (b) any violation of these Terms; or (c) the Content uploaded or posted on the Service.

13.Termination

We may, at our sole discretion, suspend or terminate your access to DVGO at any time, without notice, for conduct that violates these Terms or is harmful to other users, our business, or third parties. You may terminate your use of DVGO at any time by ceasing all use of the service and, if applicable, deleting your account.

Upon termination, all rights granted to you under these Terms will immediately cease, and you must cease all use of the Service. Certain provisions, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability, shall survive the termination.

14.Governing Law and Dispute Resolution

Any dispute arising out of or in connection with this Agreement or the Site, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause.

The seat of the arbitration shall be Singapore.

The Tribunal shall consist of one arbitrator.

The language of the arbitration shall be English.

The arbitration shall be governed by the laws of Singapore.

In respect of any court proceedings in Singapore commenced under the International Arbitration Act 1994 in relation to the arbitration, the parties agree (a) to commence such proceedings before the Singapore International Commercial Court (“SICC”); and (b) in any event, that such proceedings shall be heard and adjudicated by the SICC.

Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. The arbitrators will have no authority to award punitive or other damages, including consequential damages, not measured by the prevailing party’s actual damages, except as may be required by statute. When selecting an arbitrator from neutrals who have the background and qualifications for the particular dispute, the parties agree to consider the appointment of diverse candidates. The fees of the arbitrator, administrative fees, and the other fees and costs of the arbitration, including, but not limited to, the cost of any record or transcripts of the arbitration, shall be advanced by the parties to the arbitration in equal portions, and, in addition thereto, each such party shall advance the fees of its own attorneys, the expenses of its witnesses and all other expenses connected with presenting its case. THE PARTIES HERETO EXPRESSLY WAIVE THE RIGHT TO A TRIAL BY COURT OR JURY.

To the fullest extent permissible under applicable law, you agree that any Disputes shall be resolved by confidential binding arbitration on an individual basis and not in a class, consolidated or representative action. You expressly agree that no other disputes shall be consolidated or joined with your dispute, whether through class arbitration proceedings or otherwise (“Class Arbitration”). By using the Site, you acknowledge that you are voluntarily and knowingly waiving any right to participate as a representative or member of any class of claimants pertaining to any dispute subject to arbitration arising out of or in connection with this Agreement or the Site, such that you shall not be entitled to arbitrate any dispute as a representative, a class action or in a private attorney general capacity, and you must file any claim within one (1) year after such claim arose or it is forever barred.

15.Contact Information

If you have any questions, email us at support@deepvoyage.ai .