Loss

I’ve lost my passport

This page helps you choose the next step in China after losing a passport, based on your departure timing and immediate risk. You can start by reading this Guide. If you need further help, please contact us.

Critical: travel today or an immediate safety risk

  • If you are in an unsafe situation, move first to a staffed public area, then seek help through a verified official channel.
  • If you need to travel today, contact the responsible embassy, consulate, or official authority promptly to confirm an available urgent-handling path.
Emergency lost-item coordination (L3)

Urgent: an upcoming border crossing or important trip

  • Record when and where you last saw the passport, then contact your accommodation, venue, transport provider, or lost-and-found channel.
  • Ask the responsible authority about loss reporting, appointments, required materials, and the scope of any replacement travel document.
Dedicated recovery assistance (L2)

Less urgent: time remains before your next trip

  • Prepare a passport photo or copy, passport number, and any visa or entry record for later reporting.
  • Check which upcoming flights, accommodation, or meetings require a passport and use that timing to set the handling order.
Basic lost-item inquiry (L1)