Risque

I’m concerned about the safety of my accommodation

This page helps you choose the next step in China when your accommodation concerns you, based on immediate danger and whether you need to change where you stay. Vous pouvez commencer par consulter ce guide. Si vous avez besoin d’une aide supplémentaire, veuillez nous contacter.

Critical: leave and get help now

  • For a direct threat or danger, take your phone and essential documents and move to a staffed public area.
  • Seek help through a verified official channel and follow the professional instructions for the next arrangements.
Coordination de mise en sécurité d’urgence (L3)

Urgent: the accommodation needs action today

  • For a problem with the door, lock, or access control, move first to reception, the lobby, or another staffed area.
  • Contact the accommodation provider or booking platform, describe the issue, and ask about security support, a room change, or relocation.
Escorte de sécurité dédiée (L2)

Less urgent: confirm the next arrangement

  • Only where doing so is safe and will not escalate conflict, record the unusual situation, its timing, and your communication with the accommodation provider.
  • Ask the accommodation provider which handling options are available, and retain booking details and receipts for necessary expenses.
Assistance de sécurité de base (L1)